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Ordering details and conditions

 

  1. Delivery time
  2. Payment methods
  3. Shipping costs
  4. Warranty issues
  5. Withdrawal and cancellation
  6. Detailed manual
  7. User Agreement


Delivery time

Due to our wide range of products and their multiple configurations (size, colour and add ons), delivery times may vary. Also, packrafts are individually handcrafted items which no not roll off a production line. That being said, we try to keep the most requested articles in stock. 

You can see the delivery period for each product in the shop system. On ordering, respectively after payment you will receive an email confirmation the estimated delivery date. The following times are a guide:

  • For items in stock delivery time within the European Union and Switzerland takes up to 5 days. Once the package boat goes into shipping we provide a tracking number. If you need a boat by a certain date, we recommend to order well in advance. Express delivery can be arranged and is subject to additional charges.

  • For products which are not in stock delivery time takes from 2 - 5 weeks within the European Union. Usually this can be fulfilled, but as many boats are constructed on demand the time stated is no guarantee. In the event of a delay you will be notified. If you need your item by a certain date, contact us before ordering.

  • Special orders and custom modifications may be subject to longer delays. These can be estimated on request.


Payment methods

You can currently pay either with PayPal (including Credit Card) or with an EU standard direct transfer (IBAN). If it’s all the same to you, we prefer the latter, due to Paypal fees at our end.

An EU standard direct transfer is quick, reliable and free of charge at most banks. In terms of a buyer protection, we offer our word and our prominent position in the European packrafting scene. If you are unhappy with your service please contact us at the packrafting store; we want to maintain out good reputation! 

While your bank transfer is being processed (1-2 days) shipping will be prepared and your order is despatched as soon as your funds clear our account at Deutsche Skatbank:
 


Receiver: Packrafting Store, Schellin & Kreincker GbR
, 

Account Number (IBAN): DE74830654080004663250
,

BIC (SWIFT-Code):GENODEF1SLR
, Bank Name: Deutsche Skatbank Altenburg



Please organise the bank transfer on ordering. Your order is cancelled if payment is not received within ten days.



Shipping costs

Orders above 50€ ship within Germany for free. On orders below 50 EUR we charge the following fees:

Destination Value Shipping
Germany (DE) up to 50,-- EUR 4,95 EUR
     

Delivery to countries outside of Germany shipping fees are:

Destination   Shipping
European Union (EU)      9,95 EUR                
Europe elsewhere (Switzerland, Norway, Ukraine etc.)   20,00 EUR
Intercontinental (New Zealand, Australia, Japan etc.)      up to 10kg 60,00 EUR

 For non-EU countries and commercial customers VAT will be deducted upon providing a shipping resp. a valid VAT ID in that country.


Warranty issues

Packrafts and other products we sell are extremely well made and will stand up to the use for which they were designed. Furthermore, each product is individually inspected by the Packrafting Store prior to despatch and so failures in materials and construction are rare.  However, if there are clear defects in materials or workmanship you as the original owner are legally entitled to compensation by the Packrafting Store for up to 24 months by law.  Manufacturers’ guarantees which exceed that period  are not affected. Please note that warranty issues are always subject to evaluation by the manufacturer and the merchant. 
Rips, burns, tears, and damage due to accident, normal wear and tear, improper care, misuse or the natural breakdown of colours and materials over time are not covered by the warranty. And this warranty does not apply to products with unauthorized modifications or alterations, or if the product has been used for a purpose for which it was not designed. Spray decks are not covered by the Alpacka Raft warranty, but by the merchant. Please note, spray decks are designed to be light at the expense of durability and longevity and may be damaged during the course of normal use.

This warranty gives you specific legal rights within the European Union. Other rights may vary from country to country and are not covered. All warranty claims are subject to supplementary performance that means repaired or replaced free of charge. If that fails, you have the right to receive a refund on return of the claimed item. The customer and original owner must verify their purchase with the original invoice. 
Return shipping charges to evaluate a warranty claim are covered by the customer and will be refunded on confirmation of a claim. Shipping of replaced or repaired items is free of charge. 
In the event of a warranty claim, please get in touch with us first.

Instructions on Withdrawal (Rigth of withdrawal)

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us 

Packrafting Store, Schellin & Kreinacker GbR
Koernerplatz 6
04107 Leipzig

Tel: +4934139281264, Email: info@packrafting-store.de

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form at the end, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
 
Effects of withdrawal
 
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
 
You shall send back the goods or hand them over to us or [insert the name and geographical address, where applicable, of the person authorized by you to receive the goods], without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
 
You will have to bear the direct cost of returning the goods.You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
 
The return policy does not apply on special orders and individual modifications as well as media and hygenic products. 
 
Model Withdrawal Form
(complete and return this form only if you wish to withdraw from the contract)
 
— To
Packrafting Store, Schellin & Kreinacker GbR, Koernerplatz 6, 
Tel: +4934139281264, Email: info@packrafting-store.de
 
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
— Ordered on (*)/received on (*),
— Name of consumer(s),
— Address of consumer(s)
— Signature of consumer(s) (only if this form is notified on paper),
— Date
 
(*) Delete as appropriate.

Collect and use of personal information

You can visit this site without any declarations to your identity. The only information saved is provided by the Internet service provider (such as IP address). Personal data is required in the ordering process in order to fulfil the order. This data needs to be given to the delivery partner and if needed, the payment institution. When the contract ends data will be locked, and with end of legal and fiscal storage requirement can be deleted and is deleted following a statutory period. This website uses Cookies, text files saved on your computer for analysing the usage of our webpage and to enable other functions. Most cookie files are deleted when your session ends. Others will stay in your computer to recognise you on your next visit. This makes thingslike re-entering your username and delivery address more convenient.



This website also uses Google Analytics, a web usage analysing service from Google Inc. (“Google”). This information includes only your IP address, and will be transferred to Google servers of in the United States. Google uses this information to report on activities on our website. By using this website you allow Google to fulfil its service in this way. Please note, under no circumstances will Google use your IP data in combination with other data.

However, if you not wish to participate in this analysis, you can simply withdraw by disabling “cookies” in your web browser’s preferences. If you are not familiar with this you can use a tool to deactivate cookies.

Information service

By German law (Bundesdatenschutzgesetz) you have a right to be informed about stored data as well as its correction and deletion. Our general terms and conditions in a legal form can be viewed here. We will store the contract details concerning your latest order, which you can review in the customer login or message we send via Email.

Contact for privacy protection

Any questions concerning your personal date can be addressed to:

Packrafting Store
Schellin & Kreinacker GbR
Koernerplatz 6
04107 Leipzig

E-Mail: info@packrafting-store.com

Detailed manuals

A manual provides the basic information about products. Where necessary, you will be served with the documents in paper form with your order.  

 

User Agreement

For offers on timely limited applications  for rental and test purposes the following regulations apply:  

  1. The use will be carried out under your full own responsibility including all obligations regarding inspection and information. Any risks should to be assesed as if using your own property.
  2. You are advised to follow safety, conservation and transportation rules on all allwaterways.
  3. European inland waterways and the coastal waters (eg large waters navigable by (motor) ship and vessels) MUST NOT be run in a rental package.
  4. Cancellations can be carried up to 5 days before shipping.
  5. Any damage sustained out of unreasonable use, loss or delayed returns must be declared upon return. All items have to be sent back clean.
 
Responsibilities by Packrafting Store (Schellin & Kreinacker GbR)
 
  1. Provision and timely delivery of fully functional and well maintained products.
  1. Cover all defects on workmanship and material with respect to a product warranty.
  1. Liability on intention or gross negligence.
 
Period, rate, delivery and type of temporary right of use are determined by the booking. If there are any parts in this regulation, which do not accord with the law, all other parts of our general terms and conditions shall apply.

 

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