Support

Packrafting is easy. In fact, simplicity is its central concept. However, equipment choice and subsequent maintenance require a bit more thought. To rule out uncertainties, here at the Packrafting Store customer service starts well ahead of the purchase and does not end afterwards. It includes:

 

Individual advice
Viewing and testing
Repair and modifications
Special orders and desires
Warranty, returns and exchange
Delivery outside the European Union


Individual advice

Packrafting means different things to different paddlers. We look forward to addressing your questions on products and their use. Model, size and configuration as well as accessories are all critical and depend on your planned use. For anything beyond the general product description and the FAQs as well as your order, handling and care call us!

Viewing and tests - try before you buy!

For many a packraft is a new type of watercraft and a major investment. If you can get to Leipzig or Dresden in Eastern Germany, we are happy to let you try. Please contact us for an appointment. There are also test boats available for nearby water. As a trial option we even rent them out by mail for a cost based service charge, up to a weekend the rate will be deducted from any future boat purchase within 12 months.


Repair and modifications

Packrafts are simple boats and are best when kept that way. However, if you have any modification requirements then check our workshop or send us an enquiry for further discussing. For repairs which are not covered by warranty we also have the appropriate experience.


Special orders and desires

Packrafting is a niche activity but our supply of special products in the store is comprehensive. What is not listed can be ordered. If you have a non-standard colour, size or configuration we can pass this on. By our personal experiences we can also recommend products at other stores. 


Warranty, returns and exchange

Returns and cancellations are straightforward. Details are found in our General Terms and Conditions. Please contact us beforehand.


Delivery outside the European Union

We focus on distribution within the European Union but we can deliver to places like Switzerland, Norway or Ukraine and even overseas. Customs charges lie in your responsibility but you are eligible for the deduction of German VAT on selecting delivery outside the EU. 

 

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